Customer Experience Specialist Intern

Remote
Internship
Customer Experience
Student (College)
If you are a student pursuing a Bachelor’s degree, Master’s degree or PhD in Biological and Biomedical Sciences, Genetics, or Business, this role is for you!

The Location: Taconic Biosciences is seeking a Customer Experience Specialist Intern to join our Customer Experience team in this full time, paid, summer internship. This will be a remote internship, qualified candidates should reside within 3 hours of the Rensselaer, NY site.

Starting Pay: $20.00 per hour. Exact compensation may vary based on several factors. These factors include geographic location, experience, training, education, and local market conditions and could exceed the advertised salary range.

The Internship
Taconic Biosciences is seeking a Customer Experience Specialist Intern to support cross-functional process initiatives that enhance the overall customer experience. This internship focuses on documenting and standardizing global processes, improving employee self-support capabilities, and optimizing customer-facing workflows within the Quote-to-Cash process. The intern will collaborate across teams to identify inefficiencies, recommend improvements, and contribute to knowledge-sharing initiatives that drive operational efficiency and alignment with company objectives.

A Customer Experience Specialist Intern can expect to:
  • Process Analysis and Improvement: Assist in identifying inefficiencies in customer-facing processes, recommend solutions, and document standardized workflows.
  • Documentation Management: Help organize, update, and upload department documentation into the document control system; working with department leaders to address gaps and prioritize updates.
  • Resource Development: Contribute to the creation of playbooks, scripts, videos, and templates to support customer facing team members and improve process consistency.
  • Cross-Functional Collaboration: Work alongside teams across Sales, Customer Service, Analytics, and our Field Scientists to support organizational alignment and consistency.
  • Performance Metrics and Optimization: Assist in monitoring key metrics, gathering feedback, and refining workflows, to enhance efficiency.
  • Customer Experience Support: Support Customer Experience Leadership in resolving issues and ensuring accurate, timely, and responsive customer order processes.
  • Additional Duties: Participate in other projects and tasks as needed to contribute to team and organizational goals while gaining hands-on experience.
  • Have opportunities to network within our global organization
  • Prepare an end of summer presentation on the knowledge and skills you’ve obtained, with provided exposure to leadership
If you are looking for a rewarding opportunity to partner with a company and receive immediate experience, taking part in important work objectives, bringing your ideas to the table, and helping to move the sciences forward, apply today!

Eligibility:
  • To be eligible for this opportunity you must be a current student pursing a Bachelor’s degree, Master’s degree, or PhD in Biological and Biomedical Sciences, Genetics, Business, or a related field.
  • Minimum completion at least 2 semesters of related courses required.
  • Communication: Strong written and verbal communication skills to effectively collaborate and convey ideas.
  • Technical Proficiency: Experience with Microsoft Office Suite (Word, Excel, PowerPoint). Specific tools may include:
    1. Process mapping software (Visio)
    2. Content management systems (for documentation roles).
    3. Data analysis tools (Excel, Power BI).
    4. Develop on-line video training content for the customer facing team
  • Organizational Skills: Ability to manage tasks, meet deadlines, and maintain attention to detail.
  • Problem-Solving: Analytical mindset to identify issues and propose solutions.
  • Adaptability: Willingness to learn quickly and adjust to new challenges.
  • Collaboration: Strong interpersonal skills to work effectively within teams.

Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work is sedentary. Typically, the employee may sit comfortably to do the work, with some walking; standing; bending; carrying of items such as papers, books, small parts; driving an automobile; etc. No special physical demands are required to perform the work. Generally, no adverse environmental conditions are present.

Allergen Disclosure:
Due to the nature of the work performed at Taconic, employees may be exposed to allergens in the workplace, even if their positions do not involve the direct handling of animals or animal bedding.  While individuals with preexisting allergies and/or asthma may be particularly sensitive to these exposures, anyone can experience a reaction.

About Us:
With a history of over 65 years of excellence, Taconic Biosciences is a global team of the best problem solvers in the industry.  We partner with our clients to develop winning research strategies that accelerate the discoveries for prevention and treatment of disease.

Taconic employees all over the world show up every day to deliver the best solutions for our clients while caring for ourselves, each other, and especially our animals.  If you are a respectful, compassionate individual with a can-do attitude and a desire to do the right thing, we want you to join us! 

Better Together at Taconic
Inclusion, Awareness & Action.  Taconic Biosciences is taking an active and intentional role in creating a company culture that encourages and appreciates the uniqueness in all people. Being you is what allows you to bring your best self to work. We are committed to ensuring that Taconic is a safe and fair workplace for everyone because it’s our differences that make us stronger.  We are better together.

Taconic Biosciences is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

 
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